How can I use my prepaid card?

Airport purchase: Your card works at any merchant that accepts prepaid cards. Please be aware that certain countries may restrict prepaid card usage.

Venue purchase: Your card is accepted at any US merchant that takes prepaid cards. At the point of sale, swipe your card, provide a signature or enter your 4-digit PIN, and your purchase is complete.

How do I make online purchases with my prepaid card?

For optimal results, confirm that the online retailer accepts prepaid cards before checkout. You may also need to register as the cardholder by visiting the CONTACT US page, providing your details and including "registration" in the message field.

How do I set up or change my PIN?

Dial the customer service number printed on the back of your card and follow the automated prompts. Please keep in mind:

• ATM cash withdrawals and cash-back at point of sale are not permitted.
• Wire transfers, recurring billing, and third-party payment apps (such as PayPal, Venmo, or CashApp) are not supported.

Can I add more funds to my prepaid card?

Prepaid cards are single-load only and cannot be reloaded through ATM deposits, bank transfers, or wire transfers. To continue enjoying cashless convenience, please purchase a new card from an authorized kiosk location.

Can I cancel my prepaid card and get a refund?

Prepaid cards cannot be canceled and remaining balances are non-refundable. You may continue using your card at any merchant that accepts prepaid cards until the balance is fully spent.

I received a refund but no longer have the card. What should I do?

Please visit the CONTACT US page and select the "Lost or Stolen Card" option to receive assistance.

How can I dispute an unauthorized charge?

If you notice a suspicious or unauthorized transaction, please call the customer service number on the back of your card and follow the voice prompts to file a dispute.

What fees apply to my prepaid card?

Visit CARDHOLDER AGREEMENTS and select the agreement for your card to review the full fee schedule.

Why is my card being declined?

Common reasons for a declined transaction include:

• Insufficient balance — the purchase amount exceeds your available funds.
• Pending transactions — a previous purchase is still being processed and temporarily holds funds.
• Merchant pre-authorization holds — gas stations, hotels, and transportation services may place temporary holds that exceed the actual purchase amount.